XMart WiFi UPS - Never Lose Internet During Load Shedding! Free Delivery Across Pakistan on Orders Above Rs. 3,000 Free Delivery Across Pakistan on Orders Above Rs. 3,000 1 Year Warranty - 10,000+ Happy Customers 🇵🇰 Proudly Made in Pakistan - Smart Power. Always Connected. XMart WiFi UPS - Never Lose Internet During Load Shedding! Free Delivery Across Pakistan on Orders Above Rs. 3,000 Free Delivery Across Pakistan on Orders Above Rs. 3,000 1 Year Warranty - 10,000+ Happy Customers 🇵🇰 Proudly Made in Pakistan - Smart Power. Always Connected.
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WiFi UPS
0339-4011286 WhatsApp Order

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Refund policy

RETURN, REFUND & WARRANTY POLICY

XMart WiFi UPS (xmartwifiups.pk)
Last Updated: June 20, 2026

1. 30-DAY RETURN POLICY

At XMart WiFi UPS, customer satisfaction is our priority.

You may request a return within 30 days of receiving your order if:

  • You receive the wrong product

  • The product arrives damaged

  • The product has a manufacturing defect

  • The product is not functioning as described

To be eligible for a return:

  • The product must be returned with all original accessories

  • The product should not be intentionally damaged or modified

  • Proof of purchase or order number must be provided

2. HOW TO REQUEST A RETURN

To initiate a return:

WhatsApp: 0339-4011286
Email: support@xmartwifiups.pk

Please provide:

  • Order Number

  • Customer Name

  • Contact Number

  • Description of the issue

  • Photos or videos showing the problem (if applicable)

Our support team will guide you through the return process.

3. REFUND POLICY

Once we receive and inspect the returned product, we will notify you regarding approval of your refund.

Refunds may be issued if:

  • The product cannot be repaired

  • A replacement unit is unavailable

  • The returned product qualifies under our return policy

Approved refunds will be processed within 5–10 business days.

Shipping charges (if any) are non-refundable unless the error was on our side.

4. 1-YEAR WARRANTY

All XMart WiFi UPS products come with a 1-Year Limited Warranty from the date of purchase.

During the warranty period, if your device develops a manufacturing fault or stops functioning properly under normal use, we will:

  • Repair the product free of charge

  • Replace defective internal components if required

  • Return the repaired unit to you at no repair cost

5. WARRANTY CLAIM PROCESS

If you need warranty service:

  1. Contact our support team.

  2. Share your order number and issue details.

  3. Send the product to our Lahore service address.

  4. Our technicians will inspect and repair the device.

  5. The repaired product will be shipped back to you.

The customer is responsible for sending the product to our service center.

Repair and warranty service are completely free during the warranty period.

6. WARRANTY DOES NOT COVER

The warranty does not cover:

  • Physical damage caused by drops, accidents, or misuse

  • Water or liquid damage

  • Damage caused by unauthorized repairs or modifications

  • Damage caused by incorrect voltage or improper usage

  • Normal wear and tear of external parts

7. SHIPPING FOR RETURNS & WARRANTY CLAIMS

  • Customers are responsible for shipping the product to our service center.

  • After repair or warranty processing, we will ship the product back to the customer.

  • We recommend using a reliable courier service and keeping the tracking number.

8. ORDER CANCELLATION

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted and the Return Policy will apply.

9. CONTACT US

XMart WiFi UPS — XMart Solutions Limited

Address:
Shop No. 11, Block AA, Canal Gardens, Lahore, Pakistan

Phone / WhatsApp: 0339-4011286

Email: support@xmartwifiups.pk

Website: xmartwifiups.pk