Privacy policy

1. INFORMATION WE COLLECT

When you place an order, we collect:
- Your name, phone number, and delivery address
- Email address (if provided)
- Device and browser info (automatically, for website analytics)

2. HOW WE USE YOUR INFORMATION

- To process and deliver your order
- To send order confirmation and delivery updates via WhatsApp/SMS
- To handle warranty claims and customer support
- To prevent fraudulent orders

3. SHARING YOUR INFORMATION

We do NOT sell your data. We only share it with:
- Our courier partner (TCS, Leopards, etc.) for delivery
- Shopify (our website platform) for order processing
- Payment processor (if online payment is used)

4. CASH ON DELIVERY

For COD orders, no payment card data is collected or stored by us.

5. WHATSAPP COMMUNICATIONS

After placing an order, you may receive:
- Order confirmation message
- Delivery status update
- Warranty/support replies

Promotional messages are only sent with your consent. Reply STOP to opt out anytime.

6. COOKIES

Our website uses basic cookies to run the shopping cart and analyze traffic (Google Analytics). You can disable cookies in your browser settings.

7. YOUR RIGHTS

You can request:
- A copy of your personal data
- Correction of wrong information
- Deletion of your data

8. DATA SECURITY

Our website uses SSL encryption (HTTPS). We do not store payment card details. Order data is stored securely on Shopify's servers.

9. CHILDREN

Our website is not intended for children under 13. We do not knowingly collect data from minors.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available at xmartwifiups.pk/policies/privacy-policy.

CONTACT US

XMart WiFi UPS — XMart Solutions Limited
Shop No.11 Block AA, Canal Gardens, Lahore, Pakistan

Phone / WhatsApp: 0339-4011286
Email: support@xmartwifiups.pk
Website: xmartwifiups.pk

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Privacy policy